Returns and Refunds
Thank you for shopping at House of Hounds.
If you are not entirely satisfied with your purchase, we are here to help.
Damaged Or Faulty Items
If you received a damaged or faulty product, please notify us immediately for assistance.
To Return a Product To Us
Please make sure to contact us within 14 days of receipt of goods. To return any product it must be in the original packaging and condition.
Send an email to info@houndshouse.co.uk
Your email should have the following information so that we can process a return.
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return?
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone: 0114 360 5151
- By email: info@houndshouse.co.uk
Refunds
Upon receipt of any returned item in it's original sale condition, we will immediately process a refund to the card that the original payment was made with.